Frequently Asked Questions (FAQ)

1. What products does Air Puff Smoking offer? Air Puff Smoking provides a wide range of premium smoking products, including pods, vapes, shisha, charcoal, vape juices, and accessories.

2. Are your products available across the UAE? Yes, our products are available throughout the UAE. We ensure quick and reliable delivery across all regions.

3. How do I place an order? You can place an order through our website or visit one of our physical stores. Simply browse our selection, add your desired items to the cart, and proceed to checkout.

4. Do you offer delivery services? Yes, we offer delivery services across the UAE. After placing your order, you can expect your products to arrive at your specified address promptly.

5. What payment methods do you accept? We accept various payment methods, including credit/debit cards, online transfers, and cash on delivery (COD) for your convenience.

6. Can I return or exchange a product? Yes, we have a return and exchange policy. If you encounter any issues with your purchase, please contact our customer support team within the specified period to initiate a return or exchange.

7. Are your products authentic? Absolutely. We take pride in offering only genuine and high-quality products from trusted manufacturers and suppliers.

8. How do I contact customer support? You can reach our customer support team via email, phone, or through the contact form on our website. We’re here to assist you with any inquiries or concerns.

9. Do you offer any warranties on your products? Yes, some of our products come with manufacturer warranties. Please check the product details or contact our support team for more information.

10. Do you provide any discounts or promotions? Yes, we regularly offer discounts and promotions. Keep an eye on our website and social media channels for the latest deals.

11. Can I track my order? Yes, once your order is dispatched, you will receive a tracking number to monitor the delivery status of your package.

12. Do you sell to businesses or wholesale customers? Yes, we offer wholesale options for businesses. Please contact us directly for more information on bulk orders and pricing.

If you have any other questions not covered here, feel free to contact us. We’re always here to help!